C&S Wholesale Grocers, Inc. Customer Service Trainer in Brattleboro, Vermont

Company Overview

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

This position will be to provide training to our new and existing employees on all processes, procedures, systems and continued education training across our network as well as engaging in our future state technology as the needs of the Customer Solutions Team develop and grow. A successful candidate will be able to provide training using employee specific training methods in a positive way. This position is required to ensure that our teams are receiving the guidance, direction and tools required to be successful.

Responsibilities

  • Train new and existing employees on the processes / procedures / policies and systems associated with Customer Service

  • Communicate effectively any changes / updates to existing training materials

  • Work across the network (Brattleboro, Edison, Houston etc.) using various communication methods such as Webinars / Conference Calls etc.

  • Learn and become proficient in My Store and CRM as part of our team growth and development needs

Qualifications

  • Ability to work Monday – Friday 9 AM – 5:30 PM. This includes being flexible with availability to assist in schedule gap coverage for the whole team when called upon and work with other team members to cover their desks during PTO / Sick time / BCP events

  • Skills Matrix is to be complete or nearly complete with skills practiced regularly with the capability to train new / existing employees on each skill within the skills matrix.

  • Must possess ability to learn, retain, practice and train others on information received

  • General knowledge of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook

  • Must have a general knowledge of My Store / CRM and a desire to expand skill sets within this space

  • Have the interest in teaching / working with new and existing employees. This candidate will possess a team player attitude and work for the team to help them become successful in their current roles as well as having the desire to assist each individual move forward in their career path, and reaching their goals

  • Ability to multi-task in a fast paced environment

  • Ability to adapt easily to individual learning styles and will recognize what those styles may be early on in an employee’s training

  • Strong communication skills

  • High attention to detail

  • Ability to work as a team or individually, meeting deadlines and delegating tasks as deemed necessary and appropriate

  • Ability to work in a fast paced / ever changing work environment

  • Must have working knowledge of all / most of our processes, procedures, systems and policies.

  • Must have knowledge retention. This requires the ability to learn, retain, practice and teach the skills required to be a Customer Service Representative

  • Must have an interest in teaching and watching team members grow within their roles. This candidate will work for the team to help them become successful in their current roles as well as having the desire to help those who want to move forward, reach their goals.

  • Is in the process of or has been recognized as a developing leader capable of leading a group of individuals or project with little to no assistance

  • Superior organizational skills

  • Must possess a positive, can-do attitude!! This skill is a must in an effort to keep up the positive team morale even through challenging situations

  • Must be confidential with the ability to receive information which may not be shared with others. This includes disciplinary actions taken or personal information of others / projects / upcoming initiatives etc.

  • Must be able to keep calm under pressure. Must possess the ability to handle stressful situations in a positive manner

  • Must be focused with the ability to work on projects / training even during stressful / peak call volume and storm periods

  • Must be willing to learn new things and be confident in decision making

  • HAVE FUN IN THE PROCESS!!!

Requisition ID 11446

Company C&S Wholesale Grocers, Inc.

Category Sales

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