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C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
As a Customer Service Representative , you will respond to customer inquiries via phone, email and web-based portal sites regarding orders, ETA's, credits, mis-delivered product and addresses delivery discrepancies while addressing customer needs to ensure satisfaction with our products and service.
Reviews customer requests, ensures all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure the customer is satisfied with our service. Documents and responds to customer complaints and escalates according to established standard operating procedures.
Effective external communication skills with a strong customer orientation and attention to detail
Ability to multitask in an active call center environment
Ability to be proficient in the use of multiple computer systems
The ability to work well with others in a fast-paced, multitasking environment
Ability to work to become proficient in following: memorizing and understanding standard operating procedures and practices
Keyboarding experience and expertise is a must
Basic computer skills including Microsoft Excel and Word, and 10-key punch
Experience with CRM systems a plus
Bilingual English-Spanish required
High School diploma
One to three (1-3) months' related experience and/or training.
Able to read and interpret manuals, documents and memos
Able to communicate with customers and co-workers
Math skills: able to calculate figures and to apply common sense problem solving
Excellent customer service skills; must be outgoing and excited about serving our customers
Able to work with others and independently in order to complete tasks as directed by the management staff
Motivated to display exceptional quality of work; must be detail-oriented
Requisition ID 9689
Company C&S Wholesale Grocers, Inc.
Category Retail Operations